Logging in

What is my iQualify website?

Can't remember the URL for your iQualify environment? Not sure where to login? Head to the support section of our site, scroll down to Need help logging in? Enter your email address and we’ll send you a link to your login page.

What email address have I used?

Head to the support section of our site, scroll down to Need help logging in? Enter your email address and we’ll send you a link to your login page.

How do I change my email?

Account owners for your organisation can change emails. You'll need to contact your organisation to get the email associated with your iQualify account changed.

How do I reset my password?

Head to your iQualify site, enter the email for your account and choose Forgot password? this will send a link to your email. If you don't receive an email, check your spam.

How do I bookmark a page?

We don't expect you'll remember your iQualify site off by heart, so, you might want to bookmark it.

Head to How To Bookmark Webpages On Any Browser and follow the instrcutions for the browser you're using.

Internet browsers

Which browser should I use?

iQualify works well on all modern browsers. For example, Chrome, Firefox, Edge, Safari etc.

Why shouldn't I use Internet Explorer?

Microsoft are no longer supporting Internet Explorer and it is not a modern browser. Even Microsoft really doesn’t want you to use Internet Explorer anymore.

How do I "open my console"?

The console is a tool in your browser that logs information that might give clues about any issue that you may be experiencing. So, if you're ever asked to provide a screenshot of console errors, for most browsers you'll:

1. Right-click on the page
2. Select Inspect Element)
3. Select the Console tab at the top of the window that opens

Below are links to instructions for different browsers:
Chrome | Firefox | Safari | Edge

How do I clear my cache and cookies?

Your browser has a folder that stores certain things (images, buttons, submissions) for future use. This is often to save time downloading and make pages load faster. Sometimes this means your browser might be serving you up old, saved information.

See How to clear your browser cache and choose the link to the browser at the bottom of that page.


How do I turn off browser extensions and why should I?

Browser extensions - especially ones that scan the content on the page like image searchers, aggregators and spelling and grammar checkers are all constantly taking up available memory, and interacting with elements on a page as they all to do their job. This can obviously have an impact, so where you can, we suggest turning off extensions that seem to be interfering with iQualify.

If you're unsure if it's browser extensions getting in the way, try working in incognito. If it works in incognito, browser extensions are a likely culprit for the issue.


Something's gone wrong... what should I do?

Below are a series of steps that can rectify a whole host of small "oopsies". Try the following, in order, and check after each to see if any of these resolve the issue for you.

  • Refresh the page

  • Access the course using private/incognito mode (this opens the page without any of your browser extenstions which can often cause issues)

  • Log out and back in again

Videos

How do I enable my webcam?

If you're taking an image or recording a video via iQualify, before recording, you'll be prompted to enable your webcam.

If you've already used your webcam before, it should automatically load after a second or two. You can choose the default by selecting Camera/Microphone and choosing from the dropdown options.

If the above isn't working for you, you might need to check the set up of your device.
Open the Camera in Windows 10
Control access to your camera on Mac

Got another question that isn't answered here?

Let us know, contact us.

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