Thanks for uploading your documents! That’s an important first step in verifying your account. 📂
However, your withdrawal might still be on hold for a few possible reasons:
⏳ We’re still reviewing your documents
It can take a little time for our team to carefully check and approve your submission.
📄 Some documents were incomplete or not accepted
If anything was missing or didn’t meet our verification criteria, we may need you to resend specific files.
🔍 Routine checks are still in progress
In some cases, we carry out additional reviews of your recent activity — such as deposits — which may take up to 7 days.
Whatever the reason, rest assured: we’ll keep you informed. If any further action is required from your side, we’ll send you a message with clear instructions. 📨