Manage Ratings and Reviews as a Seller
What you'll learn
This guide explains how buyers rate you on Jamble, where your rating appears, how to keep a good reputation, and what to do if you receive an abusive review.
How ratings work
Each rating is tied to a sale, not to a live. Once the order is completed, the buyer can rate the purchase with up to 5 stars and, if they want, write a comment.
If the buyer does not rate, a rating may be recorded automatically after a few days. The deadline to rate is shown on the order itself.
You can also rate your buyers. On the sale screen, once the order is completed, a button to rate the buyer appears.
How a buyer rates you
When the order is completed, the buyer opens the purchase in the app and taps the rate button (Avaliar Vendedor (Rate Seller) on iPhone, Avaliar (Rate) on Android)
They tap the stars to choose a rating
If they want, they write a comment in the Como foi seu produto? (How was your product?) field
They tap Enviar (Send)
Once sent, the rating is recorded and the buyer cannot change it.
Where your rating appears
Your average rating and number of reviews appear on your profile. People who visit your profile find the Avaliações (Reviews) tab, with buyers' ratings and comments.
To see your own reviews, open your profile and tap your rating. The Classificações e Avaliações (Ratings & Reviews) screen shows your average (out of 5) and the list of reviews you received.
Your rating is the average of all your reviews. The more completed sales you have, the more stable it becomes.
What matters in a rating
The buyer rates the whole experience. What counts most:
Item as described: correct condition, photos and description
Fast shipping: the package posted soon after the sale
Good packaging: the item arrives protected and undamaged
Communication: quick answers when the buyer has questions
How to keep a high rating
Be accurate in your listings
Describe the condition honestly. If the item has a flaw, say so in the description and show it in the photo
Show the real item. Photograph the product you will ship
Check measurements and details before listing
Ship fast
Create the label as soon as you can after the sale
Post the package within the shipping deadline shown on the order
Don't let orders pile up. Ship each one as it comes in
Pack with care
Use packaging that fits the item
Protect delicate items, such as cards, with bubble wrap or rigid protectors
Seal the package well so it does not open in transit
Let buyers know when something changes
If there is a delay or a problem, message the buyer before they have to ask. A quick explanation makes a big difference.
How to handle an abusive review
You cannot delete reviews. Reviews based on a real experience, even negative ones, stay on your profile.
If a review contains offensive or abusive content, contact support through the in-app chat and tell us which review it is. Only Jamble support can remove a review, after looking into the case.
If the buyer's behavior is also a problem, you can open their profile, tap the menu and choose Denunciar (Report) or Bloquear (Block).
Important tips
Every sale counts. When you have few reviews, a low rating weighs more on your average
Prevent rather than fix. Fast shipping, careful packaging and honest descriptions avoid bad ratings
Reply quickly. A buyer who feels heard rarely leaves a low rating, even when something goes wrong
Frequently asked questions
When can the buyer rate me? After the order is completed. The rate button appears on the purchase screen.
What happens if the buyer does not rate? A rating may be recorded automatically after a few days. The deadline is shown on the order.
Can the buyer change the rating after sending it? No. Once sent, the rating is recorded.
Can I ask to remove a negative review? Reviews based on a real experience are not removed. If the review is offensive or abusive, contact support through the in-app chat.
Can I rate my buyers? Yes. On the completed sale screen, tap the button to rate the buyer.
Does my rating stop me from selling? No, but it influences buyers' trust. A good rating helps bring more people to your lives.
Need help?
Talk to us through the in-app chat.