Troubleshoot Shipping Costs as a Seller
What you'll learn
How shipping is calculated on Jamble, why it sometimes looks high, low or different between buyers, and what you can do to keep shipping fair.
How shipping is calculated
You do not set the shipping cost. Jamble calculates it automatically based on:
The weight and size of the parcel, from what is on the product (Automático (Automatic), Informar peso e tamanho (Enter weight and size) or one of your shipping profiles)
The distance between your shipping address and the buyer's address
The Correios services you accept (Mini, PAC, and SEDEX, which is always on)
The buyer's delivery preference: Mais barato (Cheapest) or Premium
How many items the buyer gets from you. Each extra item only adds the difference in shipping
The buyer sees the shipping cost before paying and pays it at checkout. Jamble's commission is calculated on the product price, without shipping.
Common issues
"The buyer thinks shipping is expensive"
Why it can happen:
The weight or size on the product is bigger than the real parcel
The buyer is far from you. Long routes cost more
The buyer chose Premium delivery, which gives priority to SEDEX
You turned off Mini or PAC in your preferences, and only a more expensive service was left
What to do:
Review the product's weight and size. Use the real parcel, already packed
Review your Preferências de envio (Shipping preferences). If your items allow it, keep Mini and PAC on
Encourage buying several items. In the same live, shipping for extra items is only the difference
Explain to the buyer that shipping depends on weight, size, distance and service
"Shipping looks too cheap"
Why it can happen:
The weight or size on the product is smaller than the real parcel
What to do:
Fix the product before selling it again. If the real parcel does not match the label, Correios can refuse it at drop-off and the shipment can be delayed. For a sale that already happened, contact support before generating the label
"Different buyers see different shipping costs for the same product"
This is normal. Shipping depends on the distance to each buyer, each buyer's delivery preference and how many items each one gets.
"Shipping changed for the same product"
Why it can happen:
You changed the product's weight, size or shipping profile
You changed the accepted services in your Preferências de envio
You changed the default address you ship from
The buyer already has other items of yours in the same live, so shipping for the new item is only the difference
How to fix a product's weight and size
Open the product and tap to edit it
In the shipping field, choose Automático, Informar peso e tamanho or one of your shipping profiles
Save
The change applies to your next sales. Sales already made keep the shipping the buyer paid.
If you edit a shipping profile, the products that use it also use the new measurements for their next sales. See Choose a shipping profile.
Important tips
Weigh and measure the packed parcel. It is the most common cause of wrong shipping costs
Use shipping profiles for items you sell often. This keeps the measurements right on every product
Keep Mini and PAC on if your items allow it
Review your settings from time to time. See Shipping settings
Frequently asked questions
Can I set the shipping price? No. Shipping is calculated automatically.
Can I change shipping after the sale? No. The buyer pays for shipping at the time of purchase, and that amount does not change afterwards.
Why is shipping to some regions more expensive? Shipping depends on distance. Shipping to more distant regions usually costs more.
Can I choose the service for each order? Not order by order. You set which services you accept, and Jamble picks among them based on the parcel and the buyer's preference.
What if the real parcel does not match what is on the label? Contact support before dropping it off. See Make a shipping adjustment.
Need help?
Talk to us in the app chat.