Before We Start
Important Highlights:
Limitation: You can access receipt copies primarily for Shekel (ILS) credit card donations. (Foreign currency donations are processed via partner funds like Keren Asor, Mizrachi Canada, or UK Toremet, so their receipts are handled differently).
Self-Service: Donors can download their own receipts (original or copy) independently via their "Personal Area" on the site.
Steps
Option 1: Via the Donations Page (The Fast Way)
This is the easiest way to retrieve a single receipt for a specific donor.
Enter the Organization Area and click on "Donations" in the side menu.
Find the specific donation with the filters above the table (Donors, Campaigns, Period and more).
The receipt is in the Receipt column of the donations table. Can't see it? Scroll the table sideways. If you hid the column, show it again with the Columns button.
Click the receipt icon in the donation's row to download it.
The PDF file will download immediately to your computer, and you can send it to the donor or save it for bookkeeping.
Option 2: Via the Income Report (For Bulk Access)
If you are working with Excel reports and need to access a receipt link from there:
Click on "Analytics" in the side menu.
Click the Download button above the figures to export the income report. The report includes only the donations that match your filters, including the Period. For an older donation, widen the period first.
Within a minute or two, the system will download a CSV file to your computer.
Open the file and find the column titled
Invoice Copy URL(currently column AQ).
Copy the link from the relevant cell, paste it into your web browser, and press Enter. The receipt will automatically download as a PDF.
Frequently Asked Questions
Q: The donor claims they didn't receive the original receipt. What should I do? A: The original receipt is sent automatically via email the moment the donation is made. Sometimes it lands in the "Spam" or "Promotions" folder. You can resend it from the Donations page: click the actions menu (⋮) in the donation's row and select "Send invoice".
Q: I can't find a download button for USD donations. Why? A: USD donations are processed through Asor Fund. The receipts visible and downloadable in your Organization Area are only those issued directly by your organization (usually ILS). Since USD receipts are issued by Keren Asor, they appear differently in the system.