Before We Start
Important Highlights:
Limitation: You can access receipt copies primarily for Shekel (ILS) credit card donations. (Foreign currency donations are processed via partner funds like Keren Asor, Mizrachi Canada, or UK Toremet, so their receipts are handled differently).
Self-Service: Donors can download their own receipts (original or copy) independently via their "Personal Area" on the site.
Steps
Option 1: Via the Donations Page (The Fast Way)
This is the easiest way to retrieve a single receipt for a specific donor.
Enter the Organization Area and click on "Donations" in the side menu.
Find the specific donation using the search bar (search by name or email) and filters.
Click the arrow button (or three dots) on the left side of the donation row.
Click the Receipt Icon to download it.
The PDF file will download immediately to your computer, and you can send it to the donor or save it for bookkeeping.
Option 2: Via the Income Report (For Bulk Access)
If you are working with Excel reports and need to access a receipt link from there:
Click on "Analytics" in the side menu.
Click the Download icon (arrow) located above the table on the left to export the income report.
Within a minute or two, the system will download a CSV file to your computer.
Open the file and locate column AL, titled
Receipt Copy.
Copy the link from the relevant cell, paste it into your web browser, and press Enter. The receipt will automatically download as a PDF.
Frequently Asked Questions
Q: The donor claims they didn't receive the original receipt. What should I do? A: The original receipt is sent automatically via email the moment the donation is made. Sometimes it lands in the "Spam" or "Promotions" folder. You can easily resend it by selecting "Send receipt to donor" from the action menu in the Donations tab.
Q: I can't find a download button for USD donations. Why? A: USD donations are processed through Asor Fund. The receipts visible and downloadable in your Organization Area are only those issued directly by your organization (usually ILS). Since USD receipts are issued by Keren Asor, they appear differently in the system.