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I passed my streak but it says I haven’t yet

When your card payoff streak rings aren't tracking correctly

Jessika Raisor avatar
Written by Jessika Raisor
Updated over 3 months ago

We know how frustrating that must be! Please keep in mind that account balances do not refresh everyday and can take up to 72 hours 🙏

❗ Your debt streak only tracks credit card transactions. You will not see any purchases made with a checking account.

If you've crossed the 72-hour mark, it's a good idea to take a moment to double-check if any of your accounts are disconnected or stopped updating. If any account is disconnected, it may affect the tracking of all your linked accounts.

How to Check

  1. Tap on Profile

  2. Tap on My Accounts

  3. Tap on Linked Accounts

  4. Look at the "last updated" date under each account

    1. If the date is not today's date you will need to disconnect your account

  5. Look to see if there is a red "disconnected" icon

If the the last updated date is older than 24 hours or the account is disconnected, follow the link below to update the connection!

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