If you have tapped on Redeem but got an error screen instead of instructions, these are the common causes and solutions:

If you currently have a pending redemption, you won't be able to submit another request until it is deposited. You can see if your redemption is still processing by checking for a message under your reward balance. There will be a notice on your redemption amount and deposit date in dark green. You can also track your rewards here.

Your Debbie Partner account may be disconnected from the app. Your accounts will need to be linked and updating daily in order for the deposit to process. To check your accounts go to Profile > Linked Accounts. If the Last Updated date is not the current day, you will need to refresh your accounts.

We may be experiencing an outage with our direct deposit system. Check the Outage Reports page or the help center banner for the latest news. These errors are most commonly resolved within 24 hours. Wait and try again tomorrow, if the issue is persisting and there is no notice in the help center then reach out to support through our chat.