Our Fridays program operates on a month-to-month commitment, providing flexibility and clear options for refunds or early cancellation. Please read the details below carefully.
Refund Policy
Because of the personalized nature of our services, including prescribed medications and clinician care refunds, they are not typically available once a medication order has been sent to the pharmacy.
A Refund Will Be Issued If:
Medical Disqualification (Guaranteed Refund)
If a Fridays' healthcare provider determines that you are medically ineligible for treatment based on new lab results or unforeseen factors emerging after at least one virtual consult, you may cancel immediately and receive a full refund for the current month. Refunds for prior months will not be issued.
A Refund May Be Issued If:
Order Cancellation (Compound Subscriptions Only)
If you have had a provider consult (live or via questionnaire) but your medication has not yet been ordered, you are eligible for a refund.
Once the prescription has been processed and sent to the pharmacy, a refund is no longer available.
How to Verify Refund Status
Once refunds are processed, you may be provided an Acquirer Reference Number (ARN) to help track the refund transaction with your financial institution.
If you haven’t seen the refund post on your account after 10 business days, contact your bank using the provided ARN or connect with Fridays Support for assistance.
Financial Hardship Cancellation
If the medication cost becomes financially impractical for you to continue, you may cancel immediately. Refunds will only be provided for the current month if no medication has been ordered. Refunds for prior months will not be granted.
Damaged Medication
If your medication arrives damaged, contact us within 24 hours of delivery and include a photo of the damage.
We will either replace the item or issue a refund
Cancel Anytime Policy
Canceling via the Patient Portal
To manage and cancel your subscription using the self-service option, follow these steps:
Access the Billing Portal
Log in to your patient portal available at https://app.joinfridays.com/billing.
Locate the Cancellation Option
Locate your subscription information near the top of the page. Next to your subscription plan name, you will find a cancel button.
Complete the Cancellation Process
Click the cancel button and follow the on-screen instructions. You will be guided through the cancellation process.
End of Billing Period
Once the process is complete, your subscription will remain active until the end of the current billing period, and no further charges will be incurred.
You may cancel your subscription at any time.
If you have not yet had your monthly visit, please contact us through support chat or support@joinfridays.com.
Refunds for prior months will not be issued.
If you cancel within 24 hours of a scheduled appointment, a $20 no-show fee will apply, and your refund will be minus this fee.
What Happens After Cancellation
Billing Period: Your subscription will remain active until the end of the current billing cycle. This allows you to fully use the services you’ve paid for.- No Future Charges: Canceling your subscription ensures that you will not be billed further after the current billing period ends.
Subscription Cancellation: Canceling a subscription will terminate future renewals. Customers may reactivate their subscriptions later if desired.- Impact on Subscribed Services: If you cancel your subscription, certain services, such as medication processing, may also be discontinued.
Situations Where Refunds Are Not Granted
Refunds are not available in these cases:
Changing your mind after medication has been sent to the pharmacy or after products/services have been fully delivered
Providing incorrect or incomplete information (e.g., wrong shipping address)
Violating Fridays’ terms of service or subscription policies
Refunds for prior months after cancellation, except as noted above- Bank disputes initiated directly with your financial institution (if you've disputed a charge with your bank, you'll need to work with them to resolve the matter as Fridays cannot process a duplicate refund)
If your order is not delivered but was shipped to the correct address, clear documentation must be provided. Claims should be submitted to the shipping courier, and supporting documentation provided to Fridays for further assessment.
How to Request a Refund
Contact Us Promptly:
You may also reach out via the Fridays portal or email support@joinfridays.com.
Provide Details:
Include your full name, email on file, reason for request, and any relevant documentation (e.g., photos of damaged goods).
Include the order number, payment date, and associated account details to ensure accurate processing of your refund request.
Review Process:
Our team will review your request within 3–5 business days and notify you of the decision.
Refund Timing:
If approved, refunds are processed to the original payment method within 5–10 business days.- Be sure to check your bank account for confirmation of the refund after it has been processed.- Refunds will be credited back to the original payment method used.
If you have any questions or need assistance, our dedicated customer care team is here to help.
Getting Further Assistance
If you have additional questions or need tailored support, contact Fridays through the patient portal or the customer support team. Follow the steps listed above to manage your orders and refunds effectively.