Fridays does not currently offer a standard option to pause your subscription. However, you can easily cancel your subscription and reactivate it whenever you're ready to resume your services. In certain circumstances, billing date adjustments or special arrangements may be possible. Below are detailed sections explaining the current policy and the steps to manage your subscription effectively.

Fridays has discontinued its standard subscription pause feature to streamline billing and subscription management processes. While a pause option might be convenient for some, cancellation with reactivation has been implemented as a straightforward alternative, ensuring no ongoing charges during inactive periods. For special circumstances such as financial constraints or failed payments, Fridays may offer manual interventions.

If you wish to temporarily halt your subscription, you will need to cancel it. The cancellation process is simple and can be done via the Fridays patient portal:

This process ensures that you won’t incur further charges. You can cancel anytime before the next billing cycle ends. If unexpected charges appear on your account after scheduling a cancellation, this may indicate that your subscription is still active. Confirm the status in your account portal to determine if the next billing cycle was processed.

Charges may appear if a cancellation request is made after the billing cycle begins, as this ensures the subscription remains active until the paid period ends.

Fridays subscriptions operate on a preselected billing cycle. Cancellation ensures no new charges will occur beyond your current cycle. After cancellation, your access continues through the end of the billing period you have already paid for.
​

Cancellation does not automatically qualify you for a refund of your current billing period. Refund eligibility is determined by whether services have begun. Services begin at the moment payment is processed. Once payment is processed, the current billing period is no longer eligible for a refund, even if you have not yet submitted your medical intake or used your monthly visit.
​

A full refund may be issued if a licensed provider determines you are medically disqualified, if you are unable to provide required lab results or a required clearance letter, if there is a verified billing error such as a duplicate charge, or if a refund is required by applicable law.
​

If you have questions about a specific charge or believe a billing error has occurred, contact Fridays support for assistance.

While direct payment pauses aren't standard, you may request adjustments to your billing dates in certain situations. These adjustments can help align subscription charges with your preferences or financial circumstances. For users facing financial challenges or those with failed payments, Fridays' support team may be able to manually intervene to prevent further charge attempts until you're ready to proceed. These accommodations are handled on a case-by-case basis, so please contact Fridays' support team directly to discuss your specific situation.

For customers on medication subscriptions, it's important to consider the impact of pausing your service. If you plan to resume your medication after a temporary halt, please consult Fridays about the appropriate dosage guidelines. Generally, if medication is resumed within two weeks of the last dose, continuation without adjustments may be permissible. However, after two weeks, restarting with a standard dose may be required to ensure safety.

By following these guidelines, you can effectively manage your Fridays subscription and resume your services when it's convenient for you. If you require further assistance, the Fridays support team is always available to help.