Can I pause my Fridays subscription or is cancellation the only option?
Fridays does not currently offer a standard option to pause your subscription. However, you can easily cancel your subscription and reactivate it whenever you're ready to resume your services. In certain circumstances, billing date adjustments or special arrangements may be possible. Below are detailed sections explaining the current policy and the steps to manage your subscription effectively.
Why Does Fridays Not Offer a Pause Option?
Fridays has discontinued its standard subscription pause feature to streamline billing and subscription management processes. While a pause option might be convenient for some, cancellation with reactivation has been implemented as a straightforward alternative, ensuring no ongoing charges during inactive periods. For special circumstances such as financial constraints or failed payments, Fridays may offer manual interventions.
How to Cancel Your Fridays Subscription
If you wish to temporarily halt your subscription, you will need to cancel it. The cancellation process is simple and can be done via the Fridays patient portal:
Log in to your patient portal.
Locate your current plan in the Billing section.
Click the Cancel button next to your plan name.
Follow the on-screen prompts to complete the cancellation process.
Your subscription will remain active until the end of your billing cycle and then automatically cancel.
This process ensures that you won’t incur further charges. You can cancel anytime before the next billing cycle ends. If unexpected charges appear on your account after scheduling a cancellation, this may indicate that your subscription is still active. Confirm the status in your account portal to determine if the next billing cycle was processed.
Billing and Subscription Charges
Fridays subscriptions operate on a preselected billing cycle. Cancellation ensures that no new charges will occur beyond your current cycle. If you have remaining questions or concerns related to billing or refunds during your subscription management process, you can reach out to Fridays support for clarification and assistance. If you are unsure about your current account status—whether active or cancelled—you can verify this in the Fridays portal. Active accounts display the next billing date, while cancelled accounts ensure no further charges are made and access is restricted unless reactivated. In cases of financial constraints or failed payments, you may contact Fridays to explore temporary measures.
Adjusting Billing Dates and Special Circumstances
While direct payment pauses aren't standard, you may request adjustments to your billing dates in certain situations. These adjustments can help align subscription charges with your preferences or financial circumstances. For users facing financial challenges or those with failed payments, Fridays' support team may be able to manually intervene to prevent further charge attempts until you're ready to proceed. These accommodations are handled on a case-by-case basis, so please contact Fridays' support team directly to discuss your specific situation.
Medication Considerations When Pausing Service
For customers on medication subscriptions, it's important to consider the impact of pausing your service. If you plan to resume your medication after a temporary halt, please consult Fridays about the appropriate dosage guidelines. Generally, if medication is resumed within two weeks of the last dose, continuation without adjustments may be permissible. However, after two weeks, restarting with a standard dose may be required to ensure safety.
By following these guidelines, you can effectively manage your Fridays subscription and resume your services when it's convenient for you. If you require further assistance, the Fridays support team is always available to help.