How to Cancel Your Subscription and Request a Refund
Subscription management sometimes requires a cancellation and refund request, whether due to service dissatisfaction, financial considerations, or specific circumstances like medication unavailability. Here’s a comprehensive guide to help you navigate the process:
Overview of the Process
To cancel a subscription and request a refund:
Initiate Cancellation: You can cancel your subscription either through your patient portal or by contacting Fridays support. Use the “Cancel” button near your plan name or submit a request via the chat.
Provide Refund Request (If Applicable): State clearly if you'd like a refund and, if needed, the reason for your dissatisfaction.
Monitor Refund Status: Refunds, if applicable, are generally processed within 5–10 business days. Check your account or payment method for confirmation. For multi-month plans, cancellations follow the same procedure, and your subscription will end after the current term. To cancel directly through the portal, ensure you are logged in with your credentials, locate your active subscription plan at the top, and click the 'Cancel Subscription' button.
Common Scenarios
1. Service-Related Dissatisfaction
If you’re dissatisfied with service, such as delays or unmet expectations, proceed with cancellation. While refunds are not guaranteed in these scenarios, you are welcome to request one and have the team evaluate your case.
2. Unavailable Medication or Incorrect Orders
If your subscription involves medication and you encounter availability issues or errors in your order:
Cancel your subscription through the portal or support.
Request a refund for any incorrect or undelivered items.
3. Health-Related Concerns
For adverse effects or contraindications, consult with support. Cancellation is still possible, but medication already shipped for the billing cycle is not refundable.
Eligibility and Exceptions
Refunds for Shipped Items: If medications or products are ordered and shipped before cancellation, refunds do not apply.
Partial Refund Eligibility: Refunds often apply to unused portions of subscriptions. The refund will be based on the price of a monthly subscription for any shipments that were sent.
Refund and Processing Timelines
Refunds are processed within 5–10 business days, though delays may occur based on your payment method.
Cancellation requests schedule your plan for termination at the current billing period's end, especially for active medication orders.
Once canceled, your subscription will remain active until the end of the current billing cycle, ensuring you receive the remainder of what you paid for.
Practical Guidance
Contact Support if Needed: Fridays support can help you if the portal options are unclear.
Specify Your Issue: Include details about your subscription, such as recent charges or ordered items.
Confirm Your Cancellation: Revisit your portal or follow up with support to verify the cancellation and refund status.
Payment Methods Automatically Unlinked: Following a successful cancellation, your credit card or payment method will be automatically unlinked, eliminating the need for manual action.
Contact Support if Issues Arise: If you encounter technical issues or cannot find the cancel button, Fridays’ support team can manually process your cancellation.
Remember: You can rejoin or reactivate your subscription at any time. Fridays is here to ensure customer satisfaction at every step.