If your verification failed during the application process - this means we could not match the details entered on your account to a registered database.
Right now you won't be able to use your account - but we can get this fixed quick smart.
In order to verify your account, please upload your supporting documents using the document uploader here. You should include a photo or scanned copy of the following documents:
Photo ID: This can be your NZ passport or NZ drivers license. If you have a foreign passport, please upload a certified copy of your passport. Read more here on these requirements.
Proof of address: this can be one of the below documents showing your full name and address and be dated within the last 12 months:
a registered NZ bank statement or bank letter
a utility bill such as power, water or phone
a council rates letter or document issued by a Government agency
a rental agreement
It will take a couple of business days to verify your identity and set up your account. Our team will be in touch on email if anything further is required.
If your only form of ID is a foreign passport, that is completely fine. You will just need to get it witnessed and signed by a JP before sending it through.