Skip to main content

Your identity was unable to be verified

Lovelyn avatar
Written by Lovelyn
Updated this week

Please upload your supporting verification documents using the below link. You should include a photo or scanned copy of the following documents:

  • Photo ID: This can be your NZ passport or NZ drivers license. If you have a foreign passport, please upload a certified copy of your passport. Read more here on these requirements.

  • Proof of address: this can be one of the below documents showing your full name and address and be dated within the last 12 months:

    • a registered NZ bank statement or bank letter

    • a utility bill such as power, water or phone

    • a council rates letter or document issued by a Government agency

    • a rental agreement

It will take a couple of business days to verify your identity and set up your account. Our team will be in touch on email if anything further is required.

Did this answer your question?