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Your identity was unable to be verified

Lovelyn avatar
Written by Lovelyn
Updated over 2 weeks ago

In order to verify your account, please upload your supporting documents using the document uploader here. You should include a photo or scanned copy of the following documents:

  • Photo ID: This can be your NZ passport or NZ drivers license. If you have a foreign passport, please upload a certified copy of your passport. Read more here on these requirements.

  • Proof of address: this can be one of the below documents showing your full name and address and be dated within the last 12 months:

    • a registered NZ bank statement or bank letter

    • a utility bill such as power, water or phone

    • a council rates letter or document issued by a Government agency

    • a rental agreement

It will take a couple of business days to verify your identity and set up your account. Our team will be in touch on email if anything further is required.

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