Kernel Help Center

Using Kernel

By Alison1 author32 articles

Signing up to Kernel

How do I sign up for Kernel?

Who can open an account?

What do I need to get started?

I'm moving overseas

I’m a kiwi living overseas - can I still invest with Kernel?

Verifying your account

Your identity was unable to be verified

Verification with foreign I.D.

Help! My verification failed. What now?

Why do I need to verify my identity again?

Common reasons why your verification failed

Using the Kernel wallet

What is the Kernel wallet?

How do I deposit money into my Kernel wallet?

How do I withdraw money from the Kernel wallet to my bank account?

Can I withdraw from my wallet at any time?

How long does it take for money to land in the Kernel wallet, after selling out of a fund?

How long does it take to transfer money between Smart Saver and the Kernel wallet?

Using the Kernel platform

How do I change my password?

Do you have a phone app?

How do I fix technology issues?

How do I download an Investor Report?

Multi-Accounts: Can I switch between accounts?

How do I close my account?

How do I update my IRD number?

How do I see my account Activity?

Kids accounts

Who can open a Kernel kids account?

How do I open a kids account?

How are kids accounts structured?

Can I create more than one kids account i.e. one for each of my children?

How do I link my child's account with mine?

Company accounts

How do I open a company account?

Is there a deadline for completing the company account application form?

What roles are available within company accounts, and what can each role do?