Overview
There are three types of emails in Kickscale:
Notification emails
Meeting summary emails
Follow-up email drafts
Not all of these email types are sent automatically.
1. Notification Emails
Notification emails keep you informed about updates or actions that are relevant to you.
When are they sent?
These emails are triggered when something important changes in Kickscale.
Examples include new features or important updates in your workspace.
Who receives them?
Internal users in the Kickscale workspace
Only users for whom the information is relevant
Important notes
Notification emails are never sent to customers.
The content is purely informational and not sales-related.
2. Meeting Summary Emails
Meeting summary emails are automatically created and sent after analyzed Meetings or Calls.
They can include:
A summary of the Meeting
Next steps
Key insights from the customer conversation
When are they sent?
After a Meeting or Call is completed and analyzed
Fully automated by Kickscale
Who receives them?
This can be configured in the Settings.
By default:
✅ Internal participants only
❌ No customers
Admins and users can define who should receive these emails.
3. Follow-up Email Drafts
Follow-up email drafts are not automatically sent emails.
Kickscale only creates a draft template to support sales reps.
What does this mean in practice?
Kickscale never sends these emails automatically
Sending always happens manually by the user
The draft saves time and provides inspiration
Who receives follow-up emails?
Only recipients selected by the user
Only after review and manual sending
Common misunderstandings
Kickscale does not send automatic customer emails without configuration.
Follow-up email drafts are templates, not real emails.
By default, all automated emails remain internal.
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If you need further assistance, feel free to reach out to us at support@kickscale.com.