Our drivers will collect from your nominated collection address. It is important that someone is present to hand over the boxes and can sign for the collection or delivery.

The drivers will collect from a ground-floor front door or reception of the address. If you would like your items to be collected from the reception (or similar) in your accommodation please ensure we have the correct address and a contact number for the reception. Kit Keeper are also not liable for any missing items or issues involving the reception that occur between when you leave your items at reception and the collection itself.

In some areas of the UK, we can offer a doorstep service whereby your items will be collected from the entrance to your personal student apartment on any floor. Please note that our couriers can't enter your room. This service costs £45 and we stress that it is not available in all areas. In order to enquire about booking this service please contact a member of our team.