If your school uses Toddle to sync classes, teachers and students to Kognity, your Toddle credentials need to be renewed once a year. When they expire, Kognity can no longer receive updates from Toddle. For example, new students or class changes won't appear in Kognity until the credentials are updated.
This guide explains how to request new credentials from Toddle and update them in Edlink, the integration platform that connects Toddle to Kognity.
Signs your credentials may have expired
New students, teachers or classes added in Toddle aren't showing up in Kognity
Changes made in Toddle aren't being reflected in Kognity
It has been around a year since your Toddle integration was set up or last renewed
What you'll need
To renew the connection, you'll need three new credentials from Toddle:
Client ID
Client Secret
Access Token
Step 1: Request new credentials from Toddle
If it has been a year since your Toddle integration was set up or last renewed, your credentials will need to be renewed. Please contact the Toddle team and ask them to renew your Client ID, Client Secret and Access Token for your Kognity integration.
Step 2: Get your new credentials
Once Toddle has renewed your credentials:
Log in to Toddle as an administrator.
Go to School Setup → Integrations.
Open Roster Sync and find Kognity Credentials.
Copy your new Client ID and Client Secret.
The Access Token isn’t available in the Toddle app. The Toddle team will send it to you directly. If Toddle sends you all three credentials directly, you can use those instead.
Step 3: Update your credentials in Edlink
Log in to your Edlink account.
In the left-hand menu, click Sources, then select Toddle.
Open the Settings tab and paste your new credentials into the Client ID, Access Token and Client Secret fields.
Click Save Configuration.
Click Validate Configuration to check that the connection is working.
Once validated, your next sync will run as normal and any changes from Toddle will start appearing in Kognity again.
Troubleshooting
The validation shows an error: Double-check that all three credentials were copied correctly and that they are the newly renewed ones from Toddle. If the error continues, let us know and we'll help you investigate.
I can't log in to Edlink or can't see the Toddle source: This can happen if your school has a new administrator. Send us the email address of the person who should have access and we'll arrange it.
Tip: Set a reminder to renew your Toddle credentials around the same time each year. This avoids any interruption to your classes syncing.
Need Further Assistance?
If you have any questions or need additional help, please don’t hesitate to reach out. You can contact us by sending an email to support@kognity.com, and our team will be happy to assist you!