With Lassie, we will reimburse you if you provide us with the following:
For illnesses/accidents: a veterinary invoice, a prescription, and a treatment sheet (attached) or a detailed consultation report of the visit, including the date of the first symptoms, the symptoms, and the diagnosis (the report may be requested depending on the review of your claim, even with a treatment sheet).
For preventive care: a veterinary or store invoice, with your insurance number + treatment sheet if there was a consultation, even preventive. 😊
You can then send us these documents through the app under the "Insurance" tab: select the concerned pet and "Submit invoice."
You can then create a new case or update a previous claim: enter your pet’s microchip number if not already done, describe what happened, and upload your documents, either as photos or files!
Example
Example
Alternatively, you can also send your request by email to: sinistres@lassie.fr, making sure to include your insurance number and any relevant documents needed to review your claim (e.g., the veterinary invoice with all necessary information, treatment performed, date, pet's name, identification number, etc.).
Our team will process your request as quickly as possible. 😊
Feel free to contact us via the chat on your Lassie app, on our website www.lassie.fr, or by email at contact@lassie.fr if you have any questions. 🐶🐱💙🐾