We take time to review all of your claims in detail however If you’re unhappy with the outcome of your claim, please take a moment to review the decision alongside your policy’s current Terms and Conditions, your Insurance Product Information Document (IPID), and the veterinary fee details included in your renewal documents.
If you still have questions or concerns, our Claims Team is ready to help. You can reach us by phone at 020 4652 4500 or by email at claimsteam@lassie.co.uk.