If you’ve submitted a claim through email, or our app, we aim to process it in a timely manner.
Sometimes it might take a little longer if we haven’t received a fully completed claim form or all the information we need to assess your claim.
Be sure to include your pet’s full medical history—it really helps us speed things up.
During busy periods, claims may take a bit longer, but we’ll do our best to keep you updated if there’s any delay.