We hope for the sake of your pet that you don’t need to make a claim. But if you do, we’re here for you. ❤️🩹
If you do need to make a claim, you can contact us in any of the following ways:
Through the Lassie App
Via email at claimsteam@lassie.co.uk
You can also find more information on our website Lassie.co.uk/how-to-claim
The easiest way is to submit your claim through a form in the Lassie app.
In the “Insurance” section of the app, you’ll find both an overview of your previously reported claims and the option to submit an invoice under “Submit invoice.”
Please include the following information with all claims:
A description of the issue, including onset of symptoms or when the accident occurred,
The full invoice(s),
The visit details/report from the veterinarian,
All receipts,
Any prescriptions from the pharmacy.
When you’re submitting the first claims for your pet, the following information is helpful to speed up the process for future claims:
The microchip number,
Medical history, diagnosis, and medical record (last 24 months).
If the claims team have requested further information, you may need to additionally submit:
A signed waiver of confidentiality,
Your pet's medical history from the past 24 months.