This installation guide covers Laundrylux Hero (or Encore Pro) Washers (being installed in a Card ONLY configuration). These readers use Serial control to communicate with the machine's control board directly. Some example model numbers include WSTR25, WSTR35 and more.
If you are installing card readers on these machines, in a Hybrid Coin+Card Configuration, you'll want to follow our Laundrylux - Hero Dryers installation article, as Hero Washer and Dryer readers, in a Hybrid configuration, use the same reader boards, and are connected to the machine's coin drop input in the same manner.
Required Parts
Card Reader Kit
The reader board type MUST be "Generic Serial" - Part #: ASSY-02-02-10. This board is for Card ONLY installs only (Hybrid installs are NOT covered by this guide):
Card Reader Wiring Harness
Part #: 02-06-49
Installation Steps
Step 0: Number the machines in the location
Before proceeding, it is recommended that you assign numbers and labels to each machines in the laundry room/building.
Step 1: Configure Machine Side Settings
You need to enable serial communication on the Washer for the Card Reader to be able to communicate with it's control board.
To Enable Serial communication:
Enter Service Mode
Go into the CONFIGURATION menu
Go into the CONNECTION SETTINGS
Then set SERIAL PAYMENT DEVICE to ENABLED
Step 2: Turn Machine Power OFF
It is always recommended to power the machine off before install the card readers.
Step 3: Remove Coin Drop
The Card Reader will be installed in the area where the Coin Drop is removed.
If you are installing the reader in a Hybrid (Coin + Card) configuration, you need to be following our Laundrylux - Hero Dryers installation article.
Step 4: Number the reader using the DIP switches
Review our: Reader DIP Switch settings article for details on how to set the Card Reader's Machine Type, and Reader Number.
You need to do this BEFORE mounting the Card Readers onto the machines, as accessing the back of the card reader is required.
Step 5: Card Reader Serial and Power Connection
Simply snap together the small 2-pin connectors (for reader power) and the larger white connector (for Serial communication):
Step 6: Activate the Card Reader
Proceed to secure the reader to the machine in the area where the Coin Drop was removed, then Power ON the machine and Activate the card reader using the Activation Card for this specific location:
Note: you MUST use the Activation Card for THIS SPECIFIC LOCATION,
or else the card reader will not appear on the LaundroPortal for this location.
This will activate the reader and programs the reader with the location's specific Support and Location IDs.
The Card Reader will then automatically connect to VAC01's wireless network and once connected, will be visible on the LaundroPortal where you can configure it's vend prices.
Setting Vend Pricing
Set the pricing on the reader using the LaundroPortal.
The Card Reader will then update the machine's vend prices automatically.
For additional information about machine vend pricing, review our Configuring Card Reader/Machine Vend Prices article.
Troubleshooting
If the reader is show "No Comm with Machine", you may need to update the firmware on the Washer using the USB drive that came with the Washer.
Contact your distributor to get help with updating the Hero Washer firmware to the latest available version.
For more general card reader troubleshooting, see the Card Reader Troubleshoot section of our Help Center.