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I've returned my purchase, can I pause my payments?
I've returned my purchase, can I pause my payments?

Yes you can! Let's show you how.

Alex avatar
Written by Alex
Updated over a week ago

We understand that sometimes the process of returning your order can take a while, so we’ve got a feature that allows you to pause your payments for 3 weeks while your return is being processed.

You can do this through the app by following these steps:

  • Navigate to the “Purchases” tab

  • Select the order you have returned

  • Click “Report Return”

  • Click “Confirm”

When reporting a return, make sure this is done when your items are in transit and you are expecting a refund for them. If you have any questions regarding the status of your return or refund, you will need to contact the retailer or delivery company directly as we do not have any insight into this information.

If you’re struggling to get in touch with the retailer and have questions about your order, get in touch with us and we can assist you further.

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