We've now made it easier than ever to pause your payments while a refund is being processed. This is done through the app and is available on every order once you've sent the items back and are expecting a refund.
You can do this by following the simple steps below:
Head to the purchases tab and select the order you wish to report as a return.
Choose the Report return button.
All done! Your payments are paused.
Please ensure when you report the return that your items are in transit and are pending a refund. For any updates in regards to your refund, you'll need to contact the merchant directly as the processing is handled entirely by them.
Expecting a refund that never came? Send us a message and we can help further.