We know how frustrating it can be when you’ve made an order and it either doesn’t arrive, or does not arrive as you expected it. While we have no insight into the delivery or products of your order, we can help you with your payments while this is disputed with the retailer.

Our process for handling these cases is very similar to the process of when you are waiting for a refund, which we’ve provided more information on in this article.

It is important to note that as the payment method, our authority is limited in these situations, and for any questions related to your order or delivery specifically, you will need to contact the retailer directly. Retailers have their own return and refund policies, and all refunds are handled by them.

If you are having trouble getting in contact with the retailer to enquire about your order, please get in touch with our team and we can assist you further with this.