Understand the process for starting a return and refund.
How do refunds work?Whether in store, online or using a Laybuy Card, refunds are always the same.
I've returned my purchase, can I pause my payments?Yes you can! Let's show you how.
What happens if I don't receive my purchase or it's damaged?We know how of a pain this is, we're here to help.
I haven't received my refund yet. What do I do?What happens if you haven't received your refund?
Assigning a refund in the appHere we help you when a Card refund can't be automatically assigned.