Refunds at Laybuy work exactly as any other payment method when placed via your eCommerce platform or in store. Simply process the refund via the relevant platform as you normally would and we'll handle the rest.

We've created the below guide to assist you when processing refunds for your customers to ensure it's clear and what will and won't be refunded.

I have issued a full refund to my customer

If you have issued a full refund for your customer and they've not yet paid off their order in full, their unpaid instalments will be cancelled, and paid instalments will be refunded back to the credit/debit card they used to make the instalment payments.

In the end, the customer will receive back all funds they have paid. For example, if a customer has made a $200 purchase and has paid $60 of this purchase at the time of the refund, they will receive a refund back to their card of $60, and the $140 that has not yet been paid will be cancelled.

I have issued a partial refund to my customer

If you've issued a partial refund for your customer and they've not yet paid off their order in full, their instalment payments will be adjusted in line with the refunded amount.

If the refund amount exceeds the owing balance on the order, the customer will receive the difference back to their original method of payment.

In the end, the total amount they will be paying for the order is the original order total minus the refund amount.