First things first, make sure you have the Laybuy app downloaded so you can complete the sign up process. If you are prompted to provide a proof of address document, follow the steps provided in the “verify your address” email, or contact our customer support team to assist you further.

If you have completed the sign-up process and are still unable to use Laybuy, it may be that your application was declined. There will be more information on this within your account.

If you need any help or are unsure of the status of your application, you can get in touch with our team through the messaging tab in the bottom right hand corner of your screen, or by emailing help@laybuy.com and we will assist you further.