Quick recap
There are two different types of Team on LDT:
Structured team – a team with a min/max number of participants
Social team – a team with no limits on how many people can join
These teams can be either:
Public – anyone can join
Private/Invite only – you must be invited to join
Teams can be made up in two ways:
Mixed registration – made up of multiple registrations from multiple people
Single registration – the only option at checkout is to buy, for example, 8 spots
For more information on how Teams can be setup on Let's Do This, please see this help guide. You can set this up on your dashboard, and change most of these settings at any time.
You can use this participant Help Guide to send to any Team Members or Captains who may need help with this feature
How Team Captains Can Add and Remove Participants
Team captains now have full control over their team’s participants. Here’s how they can manage their team:
Adding a Participant
Go to your Teams Page.
Click on a blank entry, using the 3 dot More menu.
You will see an option to Allocate this place if you bought the entry. Or, you will see an option called Send invite to invite someone to register themselves and join the team.
Copy the invite link and share it with the person you want to add.
If you bought the entry, they will be taken directly to a form screen to add their details and will join the team instantly.
If the new team member needs to pay for their entry themselves, they'll be guided to select the correct ticket and go through the registration form to join the team.
This is an example of how adding a participant works for a Structured, Single Registration team, where there have to be 4 members. The captain Rahul has bought all 4 entries, if he clicks on Participant 4, he'll get these options and can allocate the place:
If this is a Structured, Mixed Registration team, and the captain Rahul has not bought the entry, this is how he can invite people to fill his team. If he clicks on Not yet booked 3, he will see the option to send an invite:
Removing a Participant
Locate the participant you want to remove and click on the 3 dot More menu.
Click Remove from Team.
Confirm the removal. If you booked their entry, you can reallocate the spot to someone else.
The removed participant will not be notified, so you’ll need to inform them.
If the captain is removing someone from an Mixed registration team, and that person bought their entry themselves, by clicking Remove from Team that person will still be able to attend the event, just not in that team. If you have a Structured team, this could invalidate your team as you may go beneath the minimum number of participants required for race day. You will need to invite someone else to register in their place.
In this example of a Structured, Single Registration team, the captain Rahul has bought all the entries and now wants to remove Marian from the team and the event. Rahul clicks on Marian's entry, and clicks 'Remove from team':
How to change the team name, or change who the Captain is
Click on the settings icon
Click 'Team details' option
Here you can rename the team or change who the captain is
Click save and return to the team page
Important notes for Captains
If a captain wishes to remove themselves from the team, they must first change who the captain is in Team Settings (please see above)
In the case of Structured, Mixed registration teams, if someone cancels their entry (which they paid for) or decides to switch teams you will be notified by email if your team has become invalid because you don't have enough participants for race day.
In the case of all Structured teams, captains will be notified before race day if they haven't filled their spots.
How Organizers Can Manage Teams from the Dashboard
Event organizers have access to team details through the Reports Dashboard. Follow these steps to manage teams:
Accessing Team Reports
Log in to your Organizer Dashboard.
Navigate to Data & Insights > Reports.
Click on the Teams section to view all teams for your event.
Use filters to find specific teams, such as:
Large teams
Teams with missing member details
Locate the Team ID column, clicking on this Team ID will take you to the Teams page.
Troubleshooting: Why Can’t I Access My Team?
If you’re unable to access your team, check the following:
Are you logged in with the correct email?
You must log in with the email you used to register.
Are you using the same login method?
If you originally signed up with Google, continue using Google to log in.
Did someone remove you from the team?
Contact your team captain to verify your status.
Is the event still open?
If the event has closed, team management may no longer be available.
Have you been invited to this team?
You should have been sent a special link by the captain in order to join a team. This link should take you directly to the 'Add details' screen, and then to the Teams page. Contact the captain to make sure you have the right invite link.
Enable captains to assign race day info to team members
In your dashboard, navigate to Manage Event > Teams tab > click the 'Create Team Setup' button:
This is where you can create a team setup. A team setup details how many participants should be in a team, whether they can book different tickets, and you can create team roles for the captain to assign.
Use the toggle on the right hand side to turn on Team Roles:
Here you can name the role group, and create each role by adding options in the textbox. Once you have all of your roles setup, you can save the role group. Once complete, it could look like this:
Then, once you click save role group, you can edit or delete it using the 3 dot More menu. If you wish, you can multiple role groups for captains to assign. For instance if each team member needs a leg, but they also have an event day role such as volunteering or helping with medals.
As an Organizer, if you edit a Team Role after it's already been assigned by the captain (for instance if you made a spelling mistake) then the Captain will have to go back into their Team page and assign the edited role again. Captains will not be notified if you make edits to Team Roles.
Warning: be very careful to avoid over-formatting, as you'll see below how these roles will appear on the Teams page, against each participant.
How does it work on the teams page?
On the Teams page, if you navigate to the Settings/Edit button in the top right hand corner, you'll see a menu. When you click 'Team Roles' you'll see all the team roles I created earlier listed here:
In the dropdown underneath each role, you can select which participant will be assigned. You can assign multiple roles to one participant if you wish. Click save, and the role will appear underneath their name on the Teams page:
Captains can change who's assigned to these roles at any time by changing who's name appears in the dropdown.
Team Roles in Reports
This will be released in the coming weeks.
FAQs
How does a Captain invite someone to the team?
To invite someone to your team, go to your Teams Page, click on a blank entry (using the 3 dot menu) and select Allocate this place from the options, and send them the special link.
Can a Captain remove a participant from the team?
Yes, as a team captain, you can remove participants. Go to your Teams page, click on an entry that's been filled (using the 3 dot menu) and click 'Remove'. You can reallocate the spot to someone else.
Will a team member know if the Captain or Organizer removes them?
No, removed participants are not automatically notified. You will need to inform them yourself.
Can captains remove themselves from the team?
Captains cannot remove themselves unless they transfer the captain role to another member first.
What happens if a captain removes a participant who booked their own ticket?
Removing them will only remove them from the team, but they can still attend the event.
How can an organizer manage teams?
You can access teams via Data & Insights > Reports in the dashboard, where you can view and manage team details.
Participants can’t access their team—what should they do?
Ensure you’re logged in with the correct email and using the same sign-in method as when you registered. If issues persist, contact support.
What does the Team Number mean?
We have recently built a team number into the header of the Team page. This number is also reflected in reports. This is to help Organizers, Captains and participants keep track of teams, and make it easier to help with customer service queries. We launched this on April 2nd, 2025 so some Organizers may have teams without numbers, if the team registered before this date.
🗣️ Contact your Technical Account Manager if you have any questions about this feature