What are Teams?
Structured Teams streamlines managing team-based event entries, such as relays, group events with restrictions, or unique formats like centipede runs. This feature allows for efficient team management, providing a clear, organized entry process whether teams pay upfront or individually. It enhances participant experience and encourages them to invite friends, driving more bookings.
Social Teams simplifies group event bookings, focusing on fun and inclusivity. Participants can easily form or join unrestricted teams, fostering a social environment. This encourages more participants, boosts event visibility, and builds community, as people enjoy events with friends.
How Social Teams differ from Structured Teams
Structured Teams: Focus on organizing participants with specific restrictions and goals.
Specify minimum and/or maximum team sizes
Designed for race competitions or relays where participants compete together
Enable captains to add info to each participant (eg: which leg they're doing)
Social Teams: Prioritize flexibility and ease of access.
No minimum or maximum participant requirements
Ideal for those who want to join with friends without team size or race logistic concerns
Creates a relaxed, social atmosphere that encourages group participation
How to Set Up Teams
Accessing Teams:
Navigate to your Event Dashboard.
Click Manage Event.
In the top navigation bar, locate and click on Teams.
2. Create a Team Setup:
A Team Setup is a set of rules and restrictions that can be applied to team entries. Each event will automatically have a default team setup called a Social Team Setup enabled.
The Social Team Setup has no restrictions and is designed to drive virality by encouraging participants to book with friends.
3. Creating a new Team Setup
If your event requires specific participant restrictions, you will need to create a new Team Setup.
Click Create New Team Setup
You can set limits on the team size, including minimum and maximum participants.
For instance, if you want to allow a captain to sign up and pay only for themselves, set the minimum limit to 1.
To ensure a specific team size, like a relay team of 3, set both the minimum and maximum limits to 3.
4. Then, you'll need to enable teams on your Tickets:
After creating a Team Setup, assign it to your event tickets.
Team Setups can be applied across an entire event, specific races, or individual tickets, depending on your needs.
Note: Only one team setup (Social or Structured) can be assigned per ticket. A setup enrolled at the ticket-level will take precedence over one enrolled at a more general race or event-level.
You will be able to indicate which options participants will have on the registration form, eg.
Creating their own team
Joining an existing team
Not joining a team. (note that if this option is deselected, then joining a team will be mandatory for the participant).
What Participants see
Teams Step in Registration Flow:
During the registration process, participants will encounter a Teams step.
Depending on your ticket settings, they can choose to join an existing team, create a new one, or proceed without joining a team
1. Creating a Team:
Participants can create a team and choose its visibility:
Public: Anyone can join without a code.
Private/invite-only: Only those with a code can join.
The participant will also be prompted to select a team name.
Note: Duplicate team names and offensive words are blocked.
2. Inviting Members:
Once the team is created, the captain can invite others to join through their team page.
View Reports on your teams
In your Event Dashboard, go to Data & Insights and select Reports.
Here, you'll find a dedicated section for Team Reports.
You can view data on team compositions, participant numbers, and other relevant metrics.
Best practice & suggestions
Maximize Social Virality: Encourage participants to create social teams to boost event visibility and increase participant numbers.
Reduce Upfront Costs: By setting the minimum team size to 1, captains can start teams without a large upfront cost, making it easier for them to commit and invite others.
Clear Communication: Ensure your event page clearly explains the benefits of joining or creating a team, which can drive more group bookings.
Monitor and Adapt: Regularly check team reports to see which programs are most successful and adjust your offerings accordingly.
Please contact your Technical Account Manager if you have any queries about this feature.