⚠️ This article contains instructions on making transfers yourself through your organiser dashboard. For guidance on enabling participants to transfer themselves, check out our articles on self-serve Participant Transfers and Transfers to another race or event
Intro
Using the organiser transfer tool, you have the ability to:
Transfer participants to a different event, a different race (ie a distance change within the same event), and a different ticket type (free for the participant)
Transfer an entry into credit
Transfer an entry from one person to another (free for the participant)
If you wish to charge admin fees for Transfers, you can set up self-serve transfers and participants can do it themselves. Please see the guides in the callout at the top.
Getting Started
First, login to your organiser dash and open the start list of the event you are transferring a participant from.
To start a transfer, select the participant(s). You can do this by ticking the checkbox on the far left column of your startlist (if you want to transfer multiple participants at once, you can tick multiple rows).
Next, click on the white Modify button on the right, and choose the Transfer option from the dropdown.
You will now be directed to the transfers page.
There are multiple types of Organiser Transfers. For quick links to guidance on each type, see below:
Transfer using credit
This option allows you to turn an entry into credit to be used on one of your events.
After clicking this option, you'll be greeted with this screen.
From here, you're able to select:
select which event(s) the credit applies to
select which race(s) the credit applies to
select which ticket(s) the credit applies to
select whether to include the price of previously purchased add-ons in the credit calculation
increase the value of the credit manually
select whether you want to subtract an admin fee from the credit
select an expiration date for the credit
Once done, click the Next button, where you'll be greeted with a confirmation pop-up. Review your changes, and once happy, click on Confirm transfer to complete the process.
Bulk Transferring to Credit
You can also bulk transfer multiple participants in one go using this option. To do so, simply check the tickbox of each participant you want to transfer in the far left column on the Startlist, before you click on the white Modify button.
Transfer manually and immediately
This option allows you to transfer the participant(s) to another event, ticket, or distance within an event. After clicking this option, you'll be greeted with this screen:
From here, you're able to:
select the event
select the race (ie, a different distance with the same event)
select the ticket type
you'd like to transfer the participant to.
If you want to carry over any add-ons (for example a t-shirt that was purchased originally), you can include them using the checkboxes at the bottom of the screen.
Once done, click the Next button, where you'll be greeted with a confirmation pop-up. Review your changes, and once happy click on Confirm transfer to complete the process.
Bulk Transferring Manually and Immediately.
You can also bulk transfer multiple participants in one go using this option. To do so, simply check the tickbox of each participant you want to transfer in the far left column on the Startlist, before you click on the white Modify button.
Transfer to another person
After clicking this option, you'll be greeted with this screen.
From here, you're able to:
enter the email address you want to transfer the entry to
select whether you want previously purchased add-ons (eg, T-Shirts) to be carried over to the new entry.
Once done, click the Next button, where you'll be greeted with a confirmation pop-up. Review your changes, and once happy click on Confirm transfer to complete the process.
Need more help?
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