To resolve an accidental purchase of the wrong book format (eBook vs. physical) from Lifeway, you need to contact customer support or handle the item based on the specific format rules:
1. For Digital Products (eBooks / Downloads)
Policy: Digital products are considered delivered once access has been provided and are generally non-refundable and non-returnable under Lifeway's digital product policy.
Action: If you are experiencing technical issues, need help accessing your Lifeway Reader library, or made an immediate error, reach out directly to Lifeway Digital Support as soon as possible:
Phone: (866) 627-8553 (Monday – Friday, 7:30 AM – 11:30 AM and 12:30 PM – 4:30 PM CT).
2. For Physical Books (Print / Bible Study Books)
Policy: Physical book returns must be completed within 90 days of purchase, accompanied by a receipt or order information, and be in unused, unopened, and salable condition.
Action:
Use the Return Items form located on the back of the packing slip included with your order.
Mail the physical item back to the Lifeway Returns Department:
Lifeway Christian Resources
Attn: Returns Department
535 Maddox-Simpson Parkway
Lebanon, TN 37090For general phone orders or physical product help, contact Lifeway Customer Service at (800) 458-2772 (Monday – Friday, 7:30 AM – 11:30 AM and 12:30 PM – 4:30 PM CT).