Digital products are considered delivered once access has been provided and are generally non-refundable and non-returnable.
Examples of digital products include:
eBooks
Downloads
Digital curriculum
Video content
Online courses
Digital access codes
Other electronically delivered resources
Because digital products can be accessed, downloaded, copied, or redeemed immediately after purchase, they cannot be returned in the same way as physical products.
If you're experiencing a technical issue accessing your product, please let us know and we'll be happy to help.
You can reach Lifeway Digital Support by phone at (866) 627-8553 or via email at customerservice@lifeway.com
Hours: Monday – Friday, 7:30 AM – 4:30 PM CT