Lifeway’s return policy requires customers to cover the cost of return shipping unless the item was defective, damaged during shipping, or sent incorrectly. When returning an item, Lifeway instructs customers to pack the product securely and choose their own return shipping method (UPS or insured Parcel Post), which means the customer pays for the shipping.
Additionally, their policy does not mention providing prepaid return labels for standard returns, which reinforces that return shipping costs are the customer’s responsibility.
If your item was damaged, defective, or incorrect, you may qualify for an exception, Lifeway recommends contacting customer service for help in those cases.