How to Return Orders or Items at Lifeway
Returning orders or items to Lifeway is a straightforward process. This guide outlines the essential steps and requirements to ensure your return is handled efficiently, covering general return policies, specific scenarios, and necessary documentation.
General Lifeway Return Policy
If you need to return an item or order, Lifeway allows returns under the following conditions:
Items can be returned even if the order has already been shipped. Customers are eligible for a refund for the product.
Duplicate items that are unused can also be returned for a refund.
Items from orders that could not be canceled or changed can be returned after they arrive.- Items must be returned within 90 days of delivery.
Items must be unused, unopened, and still listed as in stock on the website.
Lifeway covers return shipping only if the delivery is refused; otherwise, the customer bears the cost.
Steps to Initiate a Return
Locate the Packing Slip: Refer to the instructions on the bottom left-hand corner of your packing slip for detailed return guidance.
Prepare Documentation: Include the following with your return: - A copy of the packing slip. - The reason for the return. - If a packing slip is unavailable, provide additional details such as your church name, Lifeway account number, and a list of items being returned. Ensure that all items are in their original condition to qualify for a refund.
Package the Items Safely: Ensure that the items are securely packed to avoid damage during transit.
Send to the Return Address: Use the following address for returns: Lifeway Christian Resources Returns Department 535 Maddox-Simpson Parkway Lebanon, Tennessee 37090
Handling Incorrect or Extra Items
Incorrect Items: You can return the incorrect items by following the return instructions on your packing slip or the Lifeway returns page.
Extra Items: If you receive extra items, you are not required to return them. Feel free to recycle or donate these items.
Subscription and Seasonal Items
Subscription Updates: If you ordered the wrong item in a subscription, changes cannot be made to the current shipment. However, you can update the item for future shipments through your account.
Seasonal Items: Seasonal items, such as Spring Explore the Bible resources, can be returned as long as they are unused. Returns must be postmarked by the specified deadline (e.g., April 15 for Spring items).
If applicable, visit the Lifeway returns web page for additional instructions at Lifeway's return policy page.