How to Return Orders or Items at Lifeway
To return items to Lifeway Christian Resources, log into your account at Lifeway Order History to download a pre-filled return form. Pack the unused items securely with the form (or your packing slip), and ship them to the returns department at 535 Maddox-Simpson Parkway, Lebanon, TN 37090.
Return Steps
Go to your account order history and select "Return Items" if available, then print the pre-filled PDF form.
Alternatively, use the return form on the back of your packing slip.
If you lack a packing slip, include a note with your name or church name, Lifeway account number, item list, and return reason.
Pack items securely and use a trackable shipping method like UPS or insured Parcel Post (you pay shipping costs unless refused).
Ship to:
Lifeway Christian Resources Returns Department
535 Maddox-Simpson Parkway
Lebanon, Tennessee 37090
Deadlines and Rules
General items and short-term studies: Return within 90 days of purchase in unused, unopened condition.
Vacation Bible School (VBS): Return unused materials by August 24.
Ongoing curriculum: Monthlies and quarterlies must be postmarked by the 16th of the specified use period.
Non-returnable: Opened media (CDs, DVDs), digital downloads, custom products, and event exclusives.
With this step-by-step guide, you’ll have all the information you need to navigate Lifeway’s return process effectively. By preparing the required documentation and following the outlined procedure, you can ensure a smooth and hassle-free return experience.