This article provides answers to frequently asked questions about using the Lifeway On Demand app, covering topics like accessing studies, navigating the app, downloading sessions, and getting support.
How do I sign in to Lifeway On Demand?
After opening the app, you will be greeted with a welcome page. Tap "Sign In" and log in using your Lifeway account credentials. Once signed in, you’ll be taken to the All Studies section where you can view your available content.
How do I redeem the Video Sessions that go alongside the Study I have purchased?
To redeem and begin accessing the videos that go with the Study you have, go to lifeway.com/redeem, sign in with your Lifeway account, and use the Redemption code that came with your study to redeem access to the video sessions. If you do not have a Lifeway account, you can begin registering HERE. For specific examples of video access options, including the "Defined" Bible Study by Priscilla Shirer, see the section "How do I access specific Bible studies like 'Defined'?" below.
Where can I find the studies I’ve purchased or redeemed?
In the All Studies tab, you can scroll through all the studies you’ve acquired or redeemed. The studies will be displayed with their cover image, title, and author(s). You can also use the sort feature to organize your studies.
Can I watch videos offline?
Yes, you can download study sessions for offline viewing. Simply tap the Download button at the bottom of each session card. Once downloaded, you can access these sessions in the Downloaded section of the app.
How do I navigate through a study?
Once you select a study, the app will automatically load the first session in the video player. You can scroll through the list of sessions, play, rewind, fast-forward, and adjust playback settings. The Up Next feature will suggest the following session after you complete one.
How do I access my eBooks in the app?
Once you’ve enabled Beta Features in the app settings, tap the Library tab in the main Studies view. Any eBooks associated with your Lifeway account will appear here. Tap an eBook to begin reading.
What kinds of eBooks are available?
You may see Bible study workbooks, devotionals, or other digital resources you’ve redeemed or purchased through Lifeway.
Can I read my eBook offline?
Not yet. At this time, eBooks require an internet connection to read. Offline support is being considered for future updates.
Can I highlight or make notes in my eBook?
Yes. Tap and hold on any text to create a Highlight, Note, or Workbook Response. You can view and manage all your annotations in the Annotation Manager, found in the top corner of the reading screen.
How do I search within an eBook?
Tap the Search icon at the top of the reading screen to type in a word or phrase. Matching results will appear and you can tap any one to jump to that spot in the book.
Will my notes and highlights sync across devices?
Notes and highlights are tied to your Lifeway account. They will be available within the app across supported devices where the eBook feature is enabled.
How do I use the CSB (Christian Standard Bible) feature?
To enable the CSB feature, first, go to the User Icon > Beta Features and toggle it on. Once enabled, you’ll see the CSB tab on your main page. This feature allows you to read the Bible, add annotations, search for keywords, and navigate through chapters with smooth scrolling.
How do I submit feedback or request support?
Tap the User Icon in the top-right corner and select Support. Here you can:
View or create new Messages with Customer Support.
Track your support Tickets.
Ask a question to the AI Agent or request to chat with a Customer Support team member.
Submit a Bug report or make a Feature Request.
How do I cast videos to another device?
In the video player, there is a Cast icon that allows you to stream the video to devices like AirPlay, Chromecast, or other Bluetooth-enabled devices.
Having Issues?
"I don't see any device when trying to begin a casting session."
If you see "no devices found" when trying to cast, it most likely means that the casting device (ex. Chromecast) hasn't been detected by your mobile device on your network. Below are a few troubleshooting tips you could try:
Ensure your casting device and the device you're trying to cast from are connected to the same Wi-Fi network.
Ensure local network permissions are enabled for the Lifeway On Demand app (iOS only)
To access your local network settings, go to Settings > Privacy & Security > Local Network. This will show you a list of apps that can access your local network, allowing you to toggle on or off access for each one individually.
Dismiss and then relaunch the OnDemand app
Note: Casting and airplay may work best when initiated from the Lifeway On Demand mobile app. Tap on the casting icon within a video session to begin casting or airplaying. For event recordings, note that streaming access is restricted to the purchased version and cannot be modified or edited.
What are the options for video download quality?
You can adjust your download quality by going to User Icon > Downloads settings. Choose from:
High (1080p)
Medium (720p)
Data Saver (270p) You can also decide whether to allow downloads over cellular networks.
How can I view past events and simulcasts?
If you have access to past events, go to the Events tab and select the event. The sessions for that event will be available for on-demand viewing, and you can engage with them using the same video controls as studies. You can also download event sessions for offline viewing.
How do I update my app or check for new features?
The app automatically updates when new features are released. To check your current version, go to the User Icon and select Version. You can also enable Beta Features to access early-release features.
How to Access and Redeem Bible Study Videos from Lifeway
Accessing Bible study videos associated with your purchased book is a straightforward process. This guide provides detailed instructions to help you redeem codes, find compatible platforms, and enjoy your video content seamlessly.
Steps to Redeem Your Video Access Code
Many Bible study books include a code for accessing complementary video materials. Follow these steps to redeem your access code:
Look for the redemption code printed inside the back cover of your Bible study book.
Visit the Lifeway redemption page at Lifeway Redeem Page.
Enter your code to associate the video content with your Lifeway account.
Once redeemed, the videos will be available for streaming on your account.
Platform Options for Watching Videos
Once the code is redeemed, you can watch the videos through:
Mobile Devices: Use the Lifeway On Demand app, available for Android and iOS devices.
Smart TVs: Compatible with Roku, Fire TV, and Apple TV platforms via the Lifeway On Demand app.
Computer Browsers: Access videos online through Lifeway Media Content.
Access through Your Lifeway Account
If you purchased a video study (e.g., through a church or directly from Lifeway), you can access these videos in your account:
Log in to your account at my.lifeway.com/digital-media.
Navigate to the "Digital Media" section to find your purchased videos.
Start streaming your video content securely.
Frequently Asked Questions
Will I still have access to the videos with the book?
Yes, Bible study books include a redemption code that provides individual streaming access to related videos. Be sure to redeem it to unlock your materials.
What if I encounter issues redeeming my code?
If you face any technical difficulties, contact Lifeway support, providing details about the book and code you are trying to redeem.
Summary
Redeeming video content for Lifeway Bible studies is simple and ensures you get the most out of your purchase. Follow the step-by-step guide, choose your preferred platform for streaming, and enjoy engaging with the material at your convenience.