Introduction
Messaging in the Location Portal allows you to manage and respond to messages from hirers quickly and efficiently. All client messages are also sent to your email inbox, where you can respond directly. However, if you are replying to multiple messages, working collaboratively, or prefer keeping everything in one place, the Location Portal messaging system is designed to be as easy to use as WhatsApp.
Message Notifications
A red circle with a number will appear on the Messages button at the top of your screen. This number indicates how many unread messages you have.
The Messages button is visible on every screen in the Location Portal at the top of the page, ensuring you never miss an important message.
Managing Messages
Click the messages button at the top of your screen at any time to jump to your Messages page.
There are three available views for messages grouped:
Client’s campaign name
Client’s name
The space they are inquiring about
Use the keyword search function or toggle between read/unread messages to find specific conversations quickly.
You can send text replies, attach pictures and documents, and format your messages for clarity.
Each time you send a message, the client will also receive a notification via email.
Viewing Messages Related to an Option or Booking
Messages linked to an Option or Booking can also be accessed via the Booking or Option pages.
On the bar on the left-hand side of the screen click Deals, then Bookings or Options.
Click the speech bubble icon on the relevant booking or option to view related messages.
FAQs
Q: Can I respond to messages directly from my email?
A: Yes, replying to the email will automatically log your response in the Location Portal and notify the hirer.
Q: How do I know if I have unread messages?
A: A red dot appears next to any space with an unread message in the Location Portal.
Q: Can I access past message threads?
A: Yes, all message threads are stored under the Messages section of your Location Portal dashboard.
Q: Who can see the messages I send?
A: Messages you send are visible to the hirer and any teammates they’ve given access to on their end. On your side, your team members with access to the Location Portal can also view the thread.