Important Note: Account deletion permanently and irreversibly deletes your Lockwell account and all of your data, including all password vault records.
Admin ability to Delete User Accounts Coming Soon...
How to Request Account Deletion
Account cancellation must be requested via chat support. For security purposes, an admin of your Lockwell organization must reach out to confirm so that we can assist with offboarding your account to ensure secure handling and deletion.
Lockwell Users
Ask an admin of your Lockwell team to follow the steps below to request your account deletion.
Lockwell Admins
Open the Lockwell Desktop or Web app & click the chat button in the bottom-right corner.
Send us a message requesting account deletion for yourself or a member of your team.
If requesting a reset for a team member, please include their Lockwell account email.
Options regarding account cancellation & billing
1. Request a full deletion - We will delete all records and close the account
2. Cancel at the end of trial date - You can stay on our Full Protection plan and be automatically cancelled at the end of your trial.
3. Downgrade to Free Team Password Manager - Simply downgrade for free.