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Failed Post Troubleshooting and Prevention
Failed Post Troubleshooting and Prevention

How to troubleshoot a failed post and best practices to help prevent them.

Updated over a week ago

In this article, you will learn how to troubleshoot a failed post and best practices to help you prevent them from occurring.

1. Access Tokens

For Loomly to access your social accounts, it requires access tokens which authorizes Loomly to publish on your behalf.  Access tokens are provided by the social media network when you connect your account through an industry-standard process called OAuth

These access tokens might expire for several reasons:  

  • Updated social account credentials

  • Explicit lifespans of an access token. Loomly notifies you 7 days in advance when access tokens are about to expire.

  • Loomly losing permissions to publish such as revoked permission settings or connected profile no longer has Admin access

  • Social media platform updates

This is why you might have to reconnect your social accounts from time to time. 

Learn more about each social media account:

2. Other reasons

Of course, there are instances when posts fail, which can be caused for different reasons.

We recommend troubleshooting soon after you receive a notification about a failed post to resolve the problem immediately after and to prevent other scheduled posts from failing.

You can also check these articles which should help you troubleshoot:

We often recommend reconnecting your accounts after any of these instances occur.

3. How to reconnect you account

  1. Go to Post View to see why your post has failed and on which platform.

  2. Reset the connection by hitting the red 'X' then connect your account for the platforms that failed. 

  • You can use Manage Social Accounts to disconnect, refresh, and connect Social Accounts.

  • You can also view any Social Account requires attention due to failures or expiration in Manage Social Accounts from here.

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