For our By-the-box Storage service, standard collection is any time between 7am and 7pm on the date you request.
So that we can collect your stuff, please ensure that you (or someone that you trust) is available for the full-duration collection window. For most UK postcodes we’ll send you a 2-hour estimated collection time by email the day before your collection to help you plan your day.
The cut-off time for booking a collection is 5pm the working day before. For example, for Monday collections, please book before 5pm the Friday before. This will be later if you require packing materials beforehand.
From Monday to Saturday collections, you can select a more specific timeslot for an extra charge. Our premium services may allow you to choose morning, afternoon, or evening time slots, subject to availability. Please note that minor delays could still occur due to traffic. If you're unable to be present during the collection or delivery window, you can arrange for your items to be handled by a friend, neighbor, or building reception. Please note that for operational efficiency, our drivers' schedules are set on the day of service, and customers cannot contact drivers directly to arrange specific times.