For most postcodes, we’ll send you an estimated timeslot or tracking information the day before your collection date. If your driver hasn’t arrived between your estimated timeslot, this may mean there has been an unexpected delay.
In this case, we advise you to wait the full duration between 7am and 7pm for your driver to arrive.
If your driver hasn’t arrived after 7pm, just email our team and they’ll be able to look into it for you.