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Recharge Rewards

Unlock subscription rewards with Recharge.

Farah Bahoui avatar
Written by Farah Bahoui
Updated this week

Introduction

The addition of the Recharge integration has two main effects: it unlocks new rewards and enriches analyses in the retention section.


Creating rewards

Eligible rewards

There are several places where you can set up rewards for Recharge subscriptions:

  • In Rewards.

  • In VIP tier rewards.

  • In VIP tier birthday rewards.

  • For the sponsor in the sponsorship section (voucher and discount code only).

💡 Remember to change the title and specify in the description that this reward only applies to subscriptions.

📝 Note: Recharge rewards are only valid for current subscriptions.

Settings

Reward parameters are the same as always. Simply add the number of times the discount can be applied:

This corresponds to the number of times the discount is applied.


Using a reward

Customer side

After claiming a Recharge reward, users have three options:

  • Use visible code: to apply to ongoing subscriptions.

  • Apply "button" : displays the list of current subscriptions; the user can then choose which one to apply the reward to:

  • "Customer Portal" button: redirects to the Recharge customer portal to apply the discount code:

💡 All conditions defined for your reward, such as minimum basket requirement, application to specific collections, and reward expiration, will apply to initial and recurring orders.


Backoffice side

As soon as a Recharge reward is claimed, a code will be created in the Discounts tab.

You can track the use of the reward in the reward details.


Impact on analyses

The addition of Recharge rewards has a direct effect on retention analyses.

A new section appears in Analyses > Retention > Distribution :

  • Loyal customer subscribers: these are customers who have already placed an order using a Recharge code.

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