Introduction
In this article, we'll take a look at your VIP Program settings. These settings provide you with the tools to tailor your VIP Program according to your brand's vision and customer relationship strategies. This article will focus on the three key components: the Program Start Date, the Entry Method, and Tier Expiration.
💡 Find out more: check out our guide on Setting up your VIP Tiers.
Program Start Date
The Program Start Date is a crucial factor, deciding the starting point from which your VIP tiers begin to count points or purchases. For example, if a customer has accumulated 500 points in total but your Program Start Date is set to November, only points earned from November onwards will count towards tier progression.
To update your VIP Program Start Date:
Navigate to Rewards from your Loyoly dashboard.
In the VIP Tiers section, click on edit next to VIP Tiers Settings.
Select a date and click Update..
Your customer's tiers will be recalculated based on the new start date.
📝 Note: we can only account for customer activity from the point when the app was installed.
VIP Tiers Access Method
The Entry Method is the mechanism through which your customers ascend through the VIP tiers. You have two options to consider:
1. Points Earned: Opt for this method if you wish for customers to advance based on the number of points they have accumulated through orders, missions and referral.
2. Amount Spent: This choice enables customers to progress based on their total spending in your store.
Select the Entry Method that best aligns with your business model and customer base to create an effective VIP program.
To update your VIP Program Entry Method:
Navigate to Rewards from your Loyoly dashboard.
In the VIP Tiers section, click on edit next to VIP Tiers Settings.
Select a method and click Update..
Your customer's tiers will be recalculated based on the new entry method.
Expiration
Expiration determines the duration customers have to reach a VIP Tier.
A rolling year: This option gives customers one year, counted from your Program Start Date or the creation of their account, to achieve a VIP Tier. After that, they reset to their current tier's starting point. This can be an effective way to encourage more customer activity.
A lifetime: With this generous option, there is no time limit for customers to achieve tiers.
To update your VIP Program Expiration:
Navigate to Rewards from your Loyoly dashboard.
In the VIP Tiers section, click on edit next to VIP Tiers Settings.
Select the option you prefer and click Update.
Your customer's tiers will be recalculated based on the new start date.