Introduction
Discover how to turn every in-store purchase into a rewarding experience for your customers with the integration of POS and Loyoly.
Install the app
To add Loyoly to Shopify POS, go to the home page.
Then select Add a thumbnail then Applications.
Click on Add and then Save.
Register a purchase & use a reward
📝 Note: As soon as a customer is created or selected, they will earn points if loyalty is enabled.
To apply a reward, there are two steps to follow:
Add a product to the basket, in the Products tab.
Select a customer in the Customers tab, and add them to the basket.
When you return to the home page, the Loyoly sticker is active. It displays two pieces of information:
The customer's points balance.
The number of rewards available.
By clicking on it, two tabs appear:
Rewards to redeem, sorted in ascending order. These include products, promotional codes and vouchers set up in your Loyoly back-office.
Rewards to use (you'll be redirected to this tab directly if the customer has already claimed rewards on their own).
By selecting a reward, it will be applied to the basket automatically.
📝 Note: If you redeem a reward but don't complete the transaction, the reward will still be redeemed.
Frequently asked questions
I've selected the wrong customer/reward code. How can I change it?
Once you've selected the product and the customer, you can go back to the Home tab and delete the customer or remove the promo code.
Does my customer receive the emails sent automatically following their purchase?
Yes, of course. However, if the customer uses an in-store reward, the "reward obtained" e-mail will not be sent, as the reward is used immediately.
Who are the synchronized customers?
The customers present on POS are those in your Shopify CRM.
How do I create a customer account?
You can create a customer account from the home page or the Customers tab.