Introduction

Discover how to turn every in-store purchase into a rewarding experience for your customers with the integration of POS and Loyoly.

Install the app

To add Loyoly to Shopify POS, go to the home page.

Then select Add a thumbnail then Applications.

Click on Add and then Save.

📝 Note: As soon as a customer is created or selected, they will earn points if loyalty is enabled.

Select a customer in the Customers tab and add them to the cart.
Return to the home page — the Loyoly widget will now be active. It displays:
- The customer’s points balance.
- The number of available rewards.
Click the Loyoly widget — two tabs will appear:
- Rewards to redeem: shows the list of products, discount codes, and vouchers configured in your Loyoly back office (sorted by ascending points required).
- Rewards to use: this tab will be shown first if the customer has already claimed rewards themselves.
When selecting a reward:
- If it is a product reward with only one variant, the product is automatically added to the cart.
- For all other rewards, the reward is automatically applied to the cart according to its type (discount, voucher, etc.).

📝 Note: If you redeem a reward but don't complete the transaction, the reward will still be redeemed.

I've selected the wrong customer/reward code. How can I change it?

Once you've selected the product and the customer, you can go back to the Home tab and delete the customer or remove the promo code.

Does my customer receive the emails sent automatically following their purchase?

Yes, of course. However, if the customer uses an in-store reward, the "reward obtained" e-mail will not be sent, as the reward is used immediately.

Who are the synchronized customers?

The customers present on POS are those in your Shopify CRM.

How do I create a customer account?

You can create a customer account from the home page or the Customers tab.