Editing A Booked / Dispatched Shipment
Once a Bill of Lading (BOL) is created, and a shipment is confirmed, it is not possible to go back and revise or make changes within the system. In such cases, you should contact your local terminal or hub, and they will facilitate the necessary adjustments.
If you require information about a delayed shipment, a shipment that has been assigned a different tracking number upon pickup (repro'd), or if you need to reschedule a missed pickup, your local terminal or hub should be contacted for assistance. Additionally, to address missed pickups, access your dashboard, select your shipment, and view the shipment details page to find the service center contact details. This approach helps to ensure timely resolution of related issues.
To enhance your shipment experience, the following section provides comprehensive guidance on managing shipment pickups, including scheduling, rescheduling, and handling related issues.
To access the contact details for your local terminal or hub, simply click on the respective shipment in your dashboard. You can find their contact information on the far right, located just below the total charges.
Canceling A Booked / Dispatched Shipment
You can cancel most shipments in LTL Select by clicking on the shipment in your Dashboard. If on the far right you see the Cancel button click it, then click Yes.
After clicking Yes you should see a green drop-down box that states the shipment was successfully canceled and the status on your dashboard should change from DISPATCHED to CANCELED.
If you click on the shipment and do NOT see the Cancel button then you will have to call the local hub/terminal (see the instructions above on how to contact the hub) to Cancel.
Once the shipment has been canceled you can book a new shipment in LTL Select with the correct information.
Managing Shipment Pickups Overview of Pickup Scheduling:
When you book a shipment and do not toggle on "schedule pickup later", the system automatically schedules a pickup based on the details you provide and the pickup options selected. There is no need to manually request a pickup during the booking process unless specific issues arise.
Rescheduling or Modifying a Pickup Date:
If you need to change the pickup date after booking a shipment, you can easily do so within the application. Navigate to the 'Basic Information' step in the booking process, where you can edit the ship date to suit your needs.
Managing Missed Pickups:
In scenarios where your shipment was not picked up as scheduled, it is crucial to address the issue as soon as possible. You can contact the appropriate service center to inquire about the missed pickup and reschedule. To find the contact details, access your dashboard, select your shipment, and view the shipment details page. This approach ensures timely resolution of issues caused by missed pickups.
Scheduling Additional Pickups:
If you forget to provide an item to the driver during a scheduled pickup (e.g., an extra pallet), you can schedule another pickup without creating a new shipment. Contact your pickup service center directly using the contact number that appears when you select your shipment from the dashboard. This streamlined process guarantees that all your items are shipped without unnecessary delays.