Lugg's support team is available 24/7 and there are several ways to get help, whether you have a question before booking or need assistance during your move. Lugg does not currently offer phone support — live chat is the fastest way to reach our team.
Support hours
Our live support team is available 6:30 AM ET – 10:00 PM PT, nearly 19 hours a day, seven days a week.
Outside of those hours, you can still get help through the same live chat — our chat support can answer common questions, provide information, and assist with basic requests around the clock. You can also browse the Lugg Help Center anytime for instant answers.
Live chat
The fastest way to reach us. Open the live chat in the Lugg app or on lugg.com to connect with our support team in real time. Available 24/7.
Send us a message at support@lugg.com. Our team will get back to you as soon as possible. Email is a great option for non-urgent questions, billing inquiries, feedback, or anything that's easier to explain in writing.
Talk to your Luggers directly
Once your Luggers are dispatched, you can call or text them directly through the Lugg app, the live tracking link sent to you via text, or by logging into your account on lugg.com. For details on how this works, check out How do I contact my Luggers?.
Staying safe
Lugg will never call you to ask for personal information, passwords, or payment details. If you receive a phone call or message claiming to be from Lugg and asking for this kind of information, do not share it. Reach out to us through the official channels listed above to verify any communication.