How Lugg Works
What we do, areas we serve, communicating with us
24 articles
How does labor time work?For standard Luggs, labor minutes cover everything your crew does at each stop — from finding parking to loading, unloading, and securing your items. You're never charged for drive time…
Can my Luggers unbox my store delivery?Lugg store deliveries include 15 minutes of labor at the destination for room-of-choice placement and positioning. Need unboxing, setup, or old item removal? Here are your options.
Does Lugg offer packing or unpacking services?Lugg doesn't offer packing, unpacking, or organizing services — but your Luggers will wrap and protect your furniture with moving blankets and handle basic disassembly and reassembly.
Will my Luggers disconnect or connect my appliances?Luggers are not able to disconnect or connect appliances. Appliances need to be disconnected, drained, and ready to go before your crew arrives. Here's how to prepare.
Can my Luggers mount or dismount my TV?No — Luggers cannot mount or dismount TVs due to safety and liability concerns. Your TV needs to be off the wall and ready to go before your crew arrives.
Can I book one Lugger?Lugg Lite is a one-Lugger option for moving or delivering lightweight items like boxes, luggage, small furniture, and marketplace finds. Learn when to book a Lugg Lite vs. a Pickup.
Do I need to arrange parking for my Luggers?Luggers don't carry parking permits — customers are responsible for making sure safe, legal parking is available when the crew arrives. Here's how to prepare.
Will you pack my stuff?
Does Lugg have weight limits?For safety, Lugg has a 100 lb weight limit per Lugger (200 lbs per two-person crew) on any single item. Here's what to do if you have heavier items.
Does Lugg have an hourly minimum?No — Lugg has no hourly minimum. For standard Luggs, you're charged by the minute for labor at each stop, so you only pay for the time you actually need.
What happens if I book 1-Lugger and the item is too large for the Lugger to move on their own?
Will the Luggers take any of my old furniture out?
What moving supplies and equipment will the Luggers bring?Every Lugg crew arrives with a dolly, moving blankets, stretch wrap, and basic tools — all included at no extra charge. Here's what's provided and what you should have ready.
What is Lugg?Lugg is an on-demand moving and delivery service that connects you with movers and a truck in as little as an hour. Available across 8,000+ zip codes for moves, deliveries,…
What hours does Lugg operate?Lugg is available Monday–Saturday from 7 AM–10 PM and Sunday from 7 AM–9 PM, with hours varying by region. Book on-demand or schedule up to 30 days in advance.
Can I ride in the vehicle with my stuff?For safety and liability reasons, customers are not able to ride along in the Lugger's vehicle during a Lugg. Here's why and how to meet your crew at the drop-off.
Does Lugg provide in-home, room-of-choice placement?Yes — every Lugg includes in-home, room-of-choice placement at no extra charge. Your Luggers will bring items inside and place them exactly where you want, including upstairs or downstairs.
How many items are included in the price of the Lugg?There's no item limit on a Lugg — your crew will load as many items as can safely fit in the vehicle you book. If everything doesn't fit, you can…
What areas does Lugg cover?Lugg is available across 8,000+ zip codes in 24 states and D.C., serving millions of Americans. Check if Lugg is in your area.
Can Lugg handle junk removal, disposal, or donations?Yes — you can use Lugg for junk removal, disposal, recycling, and donations. Set the drop-off to a dump, recycling center, or donation center like Goodwill, and your Luggers will…
Do I need to be at the pickup or drop-off location?Whether you need to be present depends on the type of Lugg you booked. Here's when to stay home, when to be on site, and how to add a contact…
How do multiple stops work?
Damage Protection GuaranteeLugg Damage Protection Guarantee
How do I contact Lugg customer support?Lugg offers 24/7 customer support through live chat in the app and on lugg.com, email at support@lugg.com, and direct communication with your Luggers once they're dispatched.