Booking your Lugg
Scheduling, requesting, making changes
14 articles
What are the dimensions of Lugg trucks and vans?Lugg has five vehicle and crew sizes, from a 6 ft pickup to a 12 ft box truck. Each comes with 1–2 Luggers. Compare dimensions to find the right fit…
What if I only need help at one location and don’t need a vehicle?
Will my items fit in the vehicle I’ve selected?
Can Lugg provide a Certificate of Insurance (COI)?Yes — email support@lugg.com with your name, address, move date, and your building's COI requirements. We recommend requesting your COI as soon as you schedule your Lugg.
My building requires moving companies to provide a Certificate of Insurance for a specified amount. Can Lugg work with it?
Does Lugg move refrigerators, washers & dryers, pianos, and other large items?Yes — Lugg can move refrigerators, washers, dryers, pianos, safes, hot tubs, and other heavy items. There's a 200 lb weight limit per crew, so heavier items may need multiple…
Does Lugg provide furniture assembly and disassembly?Yes — Luggers can handle basic furniture assembly and disassembly on standard Luggs. Have any special tools or instructions ready. On partner store deliveries, assembly isn't included in the flat…
Can I schedule multiple Luggs in advance?Yes — you can schedule as many Luggs as you need, on-demand or up to 30 days in advance. They can overlap, run back to back, or be weeks apart.
How do I book a Lugg?Book a Lugg on lugg.com or in the Lugg app. Enter your addresses, pick a vehicle, set your time, describe what you're moving, and tap Book Now. On-demand or up…
How do I cancel my Lugg?Cancel your Lugg anytime before your crew is dispatched — no fee. Open the Lugg app or log in at lugg.com, find your booking, and select Cancel Lugg.
Does Lugg offer labor only moves?Yes — Lugg offers labor-only moves for when you need movers but don't need a truck. Just tap "Labor Only" in the app and your crew comes to one location…
Can I have multiple stops in a single Lugg?Yes — you can include up to five stops in a single Lugg. Add stops when you book, reorder them before confirming, and edit your route anytime before your Luggers…
How do I reschedule or make changes to my Lugg?Reschedule your Lugg or update your vehicle, stops, promo code, or payment method anytime before your crew is dispatched — on lugg.com or in the Lugg app.
How do I add or remove contacts on my Lugg?Add or remove contacts on your Lugg during booking or after — they'll receive a live tracking link and ETA updates so everyone stays in the loop.