Refunds at LumaDock are not automatic and must always be requested by the account holder.
This article explains how the refund process works, what qualifies for a refund, and what to expect after approval.
How to request a refund
To request a refund, you need to contact our support team through the Client Area.
Refund requests sent by email or other channels are not accepted.
Open a support ticket from your Client Area.
Select Billing & Payments as the ticket category.
Clearly mention the service you are requesting a refund for and explain the reason for the request.
Providing clear details from the start helps speed up the review process.
Refund processing time and method
Approved refunds are usually processed within 7 business days.
Refunds are issued to the original payment method whenever possible.
If the original payment method is no longer available, an alternative payment method or account credit can be arranged by mutual agreement.
Refund eligibility and limitations
Refunds apply only to full billing cycles. Partial or prorated refunds for unused time are not provided after the 30-day guarantee period.
If there are any unpaid invoices or outstanding balances on your account, those amounts are automatically deducted from the approved refund.
Important terms and conditions
All refunds are subject to the Terms of Services. For complete details, please review:
https://lumadock.com/legal/terms-of-services
If you forgot to mention the word "refund" in your initial ticket, open a new support ticket immediately and clearly state that you are requesting a refund.