After a refund is fully processed on your LumaDock account, an official confirmation document is issued automatically.
This document is your proof that the refund was completed successfully and recorded in our billing system.
What confirmation you receive
Once the refund is finalized, you’ll receive a billing document by email and in your account billing area.
Depending on the original payment and invoice type, this will be issued as a credit note or an adjusted invoice.
This document confirms:
The refunded amount
The original invoice reference
The date the refund was completed
When the document is issued
Refund documentation is generated only after the refund has fully completed.
It is not sent at the time the refund is requested or approved.
Processing times depend on the payment method and banking systems involved.
If you don’t see the document right away, give it a little time.
In most cases it appears shortly after the refund reaches the original payment method.
Where to find your refund documents
You can always access refund-related documents directly from your account:
Log in to your LumaDock dashboard
Open the Financial section
View the invoice or credit note linked to the refunded service
These documents can be downloaded and stored for accounting or compliance purposes.
Legal and accounting notes
Refund confirmations and credit notes are issued in accordance with our billing policies and legal requirements. They are considered official accounting documents.
For full details about refunds, billing adjustments, and financial terms, please review our Terms of Services: https://lumadock.com/legal/terms-of-services