The refund guarantee exists to help new customers evaluate LumaDock services in good faith.
It is intended for honest testing during the initial period, not for repeated use or exploitation.
Abuse prevention
The refund policy is actively monitored to prevent misuse and to keep the platform fair for all customers.
Repeated refund requests or patterns of purchasing and canceling services to obtain refunds will result in loss of refund eligibility.
In more serious situations, this behavior can also lead to account suspension or permanent account closure.
If an account shows consistent abuse of the refund policy, future refund requests can be declined even if they fall within the standard refund window.
For complete legal details about refunds, acceptable use, and enforcement actions, please review our Terms of Services at https://lumadock.com/legal/terms-of-services